2nd New Trends in Project Management conference organised by PMI Gdansk Branch took place in Sopot, 8-10 May and gathered around 100 participants. 20 international speakers, 3 thematic tracks – Agile, Risk Management & PM tools, networking and entertaining activities made the decision which session to attend very hard.
Before conference delegates had a chance to participate in “The Project from Hell” workshop, designed by Peter Taylor and Michael Finer, the authors of „The Lazy Project Manager and the Project from Hell” and facilitated by highly experienced trainers Anna Erdmanska and Marzena Imilkowski.
“It's often said that mistakes provide great learning opportunities. In my opinion it’s much better to avoid mistakes in the first place especially while working on the projects. The Project from Hell workshop was a grand experience. From my point of view this training is helping project leaders to determine failure factors of a project in very unusual way. During the one day training session we were analyzing a failed project case study giving our recommendations to save project and ensure future success. I believe that this format has made the training more effective since I had a chance to ground the learning experience in a practical and experiential nature of the workshop.” Ewa Gasior, ESC 2013 Project Manager, the workshop participant.
The first day of the conference was opened and closed by agile evangelists, Michal Raczka started with presentation “It’s not agile, it’s YOU!”
|Take Aways by Michal Raczka|
And Ray Arell finished sharing his experience in implementing agile approach of work. We have also learnt that Ray’s 3 children use kanban boards to plan their daily activities! If you interested in using personal kanban read the blog.
|Culture by Ray Arell|
As all presentations and workshops were so interesting it was difficult to choose which one to attend. This time I had decided to follow the risk management track. A workshop by Agnieszka Mrozik and Rafal Rudnicki started with a short introduction to risk management and followed by the groups’ discussion on Terminal 5 case study. Some of you might know the case, but for those who do not know two quotations from newspapers – first just before opening the terminal and the second 3 weeks later.
“The new terminal delivered ... on time and on budget by BAA, the airport operator, is one of the biggest infrastructure projects undertaken in the UK. Terminal 5 is a significant step, it is a fantastic piece of infrastructure. It will allow us to transform the customer experience. March 11th, 2008”
"Pressure mounted on airport and airline bosses responsible for the chaos at Heathrow’s Terminal 5 on Monday as ministers accused them of damaging the reputation of UK plc and national pride. Criticism in parliament of the “fiasco” at the £4.3bn showpiece terminal came as the government revealed it would take up to a week for British Airways to return 28,000 misplaced bags to their owners. March 31st, 2008"
Success or failure? I thought failure till the time I met David Hancock, responsible for creating and delivering the risk management system for the Terminal 5 project. I got his point that companies do not really care about reputation as long as they make profit. The chaos at the airport lasted only for one day and BA predicted it but did not want to spent more money on additional testing as 6 month testing was already completed. Remember when planning risk responses consider 4Cs (Costs/Consequences/Context/Choices). Your choice is based on costs, consequences of doing nothing and context!
In his presentation David also introduced 3 types of problems:
- Tame - straight-forward simple linear causal relationships and can be solved by analytical methods
- Wicked - have high levels of system complexity and have interrelated or interdependent problems needing to be considered holistically
- Messy - characterised by high levels of behavioural complexity, but what confuses real decision-making is that behavioural and dynamic complexities co-exist and interact in what is known as wicked messes.
Apart from T5, he also shared his experience from Olympics and Paralympics held in London in 2012, illustrating how risk was managed from the transportation perspective of getting athletes, officials and spectators to the Olympic park to enjoy the games and leave a great impression on all who came to the wonderful city of London and those that live there. An interview with David can be found here.
And last but not least presentation on risk management I want to share with you was “Hubris and Happenstance: the hidden risk of bias in projects” by Ian Whittingham, where we learnt that as project managers we are taught to focus on tangible risks, but we perform our projects within environments that contain a hidden, intangible risk, which is called bias.
9 hidden risks:
- Available data – A data-collection process that is restricted to data that is readily or conveniently available
- Conservatism – Failure to consider new information or negative feedback
- Escalation of commitment to a failing course of action – Additional resources allocated to a project that is increasingly unlikely to succeed
- Groupthink – Members of a group under pressure to think alike, and to resist evidence that may threaten their view
- Illusion of control – When decision-makers conclude that they have more control over a situation than an objective evaluation would suggest
- Overconfidence – Level of expressed confidence that is unsupported by the evidence
- Recency – Disproportionate degree of emphasis placed on the most recent data
- Selective perception – The situation where several people perceive the same circumstances differently; varies with the ambiguity of the problem or task
- Sunk cost – The inability to accept that costs incurred earlier can no longer be recovered and should not be considered a factor in future decisions
In summary, the great NTPM team, led by Przemyslaw Kotecki, provided the audience with the tools, the platform, the knowledge, the networking opportunity and the inspiration. Additionally in the evening the participants were invited to a networking event in Klub Atelier and surprised by a tango lesson and performance by Iza Szoloch and Krzysztof Wojciechowski, teachers from Artorient dance school http://www.artorient.pl/.